Shipping policy

Shipping Policy

At OSENCIA, we aim to deliver your fragrances safely and on time across Pakistan.

Delivery Charges

A flat delivery fee of Rs. 200 applies to all orders within Pakistan. Any free-delivery promotion will be clearly displayed on our website.

Estimated Delivery Time

  • Karachi: 2–3 business days

  • Other cities in Pakistan: 3–5 business days

Delivery times begin after your order has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

Order Confirmation

Our team may contact you by phone, SMS, or WhatsApp to confirm your order. Please provide an accurate phone number and complete delivery address to prevent delays.

OSENCIA reserves the right to cancel an order if the customer cannot be contacted for confirmation or if the delivery information is incomplete.

Delivery Delays

Although we work to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays

  • Severe weather

  • Courier service disruptions

  • Remote delivery locations

  • Incorrect or incomplete delivery information

  • Unexpected operational circumstances

We will assist you if your order experiences an unusual delay.

Damaged or Incorrect Orders

Please inspect your parcel when it arrives. If your order is damaged, incomplete, or incorrect, contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs or a video of the parcel

  • A description of the issue

Do not use or discard the affected product or packaging before contacting our team.

Failed Delivery Attempts

The courier may contact you before delivery. If delivery fails because the recipient is unavailable, the phone number is unreachable, or the address is incorrect, additional delivery charges may apply when resending the order.

Order Tracking and Support

For delivery updates or assistance, contact:

Email: osenciapakistan@gmail.com
Instagram: @osenciapakistan
Facebook: OsenciaPakistan

By placing an order with OSENCIA, you agree to this Shipping Policy.